FAQ

How soon will I receive my order?

  • Our warehouse is located in Bethlehem, PA. It is open M-F, 8am to 4pm.
  • Orders received by 10 am will ship the same day.
  • If you ordered on a Friday after 10 am EST, it will not be shipped until the following Monday.
  • Delivery times vary for the US between 2 and 8 business days.
  • If your order is from our fall line, it is knit on-demand which takes around 6 business days to complete.

Why isn't expedited shipping services available?

  • Carriers are no longer living up to their service agreements. If you pay for 2 day shipping, they will no longer guarantee it will be received within that time frame.

Do I have to pay customs and import taxes if I live outside the US?

  • Yes

Will this fit?

  • Please click the Whats My Size button on each product detail page to get the right size the first time.
  • Click Restart at the top left of the Whats My Size window to enter sizing info for a different person.

What's the difference between a slim fit and a regular fit?

  • A slim fit has a smaller hip measurement.
  • The hip measurement is the body circumference 4" down from the naval, all the way around the body.
  • A regular fit has a larger hip measurement.

How do I return my NoNetz?

  • Please email Info@nonetz.com to ask for an exchange or return.
  • Specify the item to be returned. If it's an exchange, please tell us the item size & color you wish.
  • You will be emailed a shipping label.
  • Returns are $5 for each product and will be deducted from the refund amount. Exchanges are free.

What is your return policy?

  • You can return your NoNetz up to 30 days from purchase within the US & Canada. If it is received outside of the 30-day window, it will be mailed back to you.
  • Orders outside of the US & Canada cannot be returned or exchanged.
  • Original hang tags must be attached.
  • Item(s) cannot be altered or worn.

Sales and Discount Policy

  • If you use a discount for an order, it cannot be upgraded to the next round of discounts offered. 

Anything else we can help you with?

  • Please contact us or send an email to Info@NoNetz.com. We respond to all inquiries within 24 hours.