Unless you are processing an exchange, there will be a 10% restocking fee.

If an on-demand item was knit for you, and the sizing app was not used, there will be a 15% restocking fee for both returns and exchanges. If the app was used, exchanges are free, and a 10% restocking fee will be applied to returns.

Original shipping costs are non-refundable. 

Your refund will go back to the original method of payment used to make the purchase. Please allow up to 14 business days from when we receive the items for your account to be refunded.

Exchange Policy: If you need to exchange an item for a different size or color, please follow the same process as outlined in our returns policy. We offer free exchanges on all items within 30 days of the delivery date, as long as the item(s) are in their original condition, unworn, unwashed, unaltered and with tags still attached.

How to Initiate a Return/Exchange: To initiate a return or exchange, please email Info@NoNetz.com. 

• Please indicate whether its a return or an exchange.
• Keep all tags on the item. Without the tags, the items cannot be processed for a return or an exchange.
• If it's an exchange, please tell us the item line, color and size you wish.
• Exchanges are free. For each item returned, there will be a 10% restocking fee.
• We will email a shipping label to you. 
• Your refund will happen after we receive the item at the warehouse and it passes inspection.

Shipping:

• Our Philadelphia warehouse ships from 8am to 6pm Monday - Friday
• Items ordered before noon EST will be processed the same day
• Items ordered after noon will be processed the following business day
• Transit times: NE: 3 business days; South: 4 business days; West 5 business days

Please Note:

• Items purchased on sale or clearance are final sale and cannot be returned.
• We do not offer refunds or exchanges for items that have been damaged due to normal wear and tear or improper care.
• If an item is defective or damaged upon arrival, please contact our customer service team within 7 days of receiving the item to initiate a return or exchange.

Thank you for choosing NoNetz!